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HP Designjet 700 Printers - Pen Rejection, Replace, Reseat Messages

In this document:

Introductionback to table of contents

The printer's carriage is not accepting one or more of the print cartridges. Typical causes are dirty contacts on cartridges or carriage, defective cartridge(s), or a defective carriage. Follow the steps listed in this document to accurately determine the cause of the failure and to replace the appropriate parts.

Parts required (part numbers are subject to change)back to table of contents

Part description

Models C4705A/B, C4706A/B

Carriage Assembly (Required)

C4705-60113

Trailing Cable (Required)

C3195-80009

Ink Cartridge (Optional)

51645A

Troubleshooting stepsback to table of contents

  1. Remove and reinstall the ink cartridge, check that the cartridge is accepted (steady filled-in box).
  2. If the cartridge is accepted, verify printer functionality by printing several internal prints.
  3. If the cartridge is not accepted, continue with Step 4.
  4. Clean the electrical contacts on the carriage and cartridge, and reinstall the ink cartridge.
  5. Replace ink cartridge if cleaning contacts did not solve the issue.
  6. If new ink cartridge solves the issue, verify functionality by printing several internal prints.
  7. If replacing the cartridge does not resolve the issue, continue with Step 8.
  8. Tighten the X-axis gear if printer is failing printhead alignment.
  9. Replace the carriage, and trailing cable.
  10. Perform the calibrations listed below.

Drop Detect calibrationback to table of contents

  1. Switch the printer on.
  2. Press the ENTER button.
  3. Use the ARROW button to scroll to the Utilities menu display.
  4. Press the ENTER button.
  5. Simultaneously press the ENTER and the UP Arrow buttons to access the Service Tests submenu.
  6. Use the ARROW button to scroll to 1C Drop Detect Cal and press ENTER.
  7. The display shows the message "Calibrating" indicating that the calibration is in progress. Press ENTER when the calibration is complete.
  8. Stay in Service mode for the next calibration.

Line Sensor calibrationback to table of contents

  1. In the Service Test submenu, scroll to 2C Line sensor cal and press ENTER.
  2. The display will show Calibrating Green LED Light, indicating that the calibration is in progress.
  3. When the calibration is complete, the display will show "Green LED Light # _ _ / press Enter." The number shown corresponds to the intensity of the LED light, which will vary for different types of media. The normal range of the number should be between 0 and 56.
  4. Press ENTER when the calibration is complete, and stay in Service mode.

Accuracy calibrationback to table of contents

  1. Use a sheet approximately 24 x 36 inches, or roll media. To obtain the best results for an accuracy calibration, a polyester/matte film should be used.
  1. Remove any media already loaded in the printer before performing the calibration.
  2. In the Service Tests submenu, scroll to 3C Accuracy Cal and press ENTER.
  3. Select Create when the "Create pattern/Measure pattern" message is displayed.
  4. The "Status/Calibrating" message is displayed while the printer is calibrating.
  5. When the printer has finished calibrating, the "Load media for calibration" message is displayed.
  6. Load the media. If using D-size media, load the short edge as the leading edge in D-size printers and the long edge as the leading edge in E-size printers.
  7. When the media is loaded, the printer will automatically begin to plot the pattern.
  8. A "Status/Printing" message is displayed while printing.
  9. Remove the media when prompted.
  10. The "Create pattern/Measure pattern" message is displayed.
  11. Press the DOWN Arrow button to select Measure Pattern.
  12. Load the plot so that the edge with the arrows points toward the printer, and reload the plot with the print-side down.
  13. Select Sheet Load by pressing the UP arrow.
  14. The printer will load the plot and "Status/Measuring" will be displayed while the line sensor on the carriage measures the alignment marks.
  15. If the calibration passes, the "Calibration Done/Continue" message is displayed.
  16. Press the DOWN arrow to continue.
  17. The "Status/Ready for Media" message will be displayed.
  18. If the calibration is unsuccessful, tighten the X-axis gear.
  19. Power cycle the printer to save calibration to the EEROM.

Verifying functionalityback to table of contents

Power cycle the printer and print several internal plots "E" or "D" size.

Copyright (C) Hewlett-Packard Co. 2000
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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