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The
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Visually check for jammed media or other obstructions in the carriage path and remove any obstructions found (remove any loaded media as well).
Determine if the noise is normal. Some noise is normal. Specifically, it is normal to hear a slight clicking noise when the carriage moves under the left or the right-hand covers.
If an 86:01 error occurs during initialization and the carriage does not move out of the Service Station continue Step 4, otherwise go to Step 5.
Remove the right cover and check the cable connection between the Interconnect PCA and the Service Station motor. If connections appear normal, replace the Service Station (refer to pages 8-52 of the Service Manual).
Attempt to verify functionality, if problems persist, continue with the remaining steps.
Unlock the carriage as instructed below:
Move the carriage manually through the entire movement path to see if it encounters any obstructions or has more resistance in any particular spot. Remove any such obstructions if possible.
NOTE: If the
carriage will not move out from the
service
station, create a CSO for service (send ALL required parts as listed below). Otherwise continue with the remaining steps.
Slide the carriage manually back and forth several times to evenly spread the lubrication across the entire carriage rail.
Turn the printer on and attempt to verify functionality. If problems persist, generate a CSO for service (send ALL required parts as listed below).
Part description | ||
---|---|---|
Trailing cable (Required) | ||
Carriage assembly (Required) | ||
Belt tensioner kit (Required) | ||
Carriage belt (Required) | ||
Scan-Axis motor (Required) | ||
Service Station assembly (Required) |
Release the carriage as instructed in Steps 6a - 6e in the "Contact center agents" section listed above.
NOTE: If the carriage will not come out of the service station area, replace the Service Station (refer to pages 8-52 of the Service Manual). Firmware must be upgraded to A.02.04 or higher. If replaced, attempt to verify functionality before continuing with the remaining steps.
If the
carriage releases, or the problem persists following replacement of the
service
station, continue with the remaining steps.
CAUTION: Ensure the printer is turned off and unpluged from the power source before continuing with Step 3 below.
Using a lint free cloth dampened with water, clean the trailing cable and the underside of the printer frame that holds the ink-tube system.
Clean the Encoder strip with a lint-free cloth dampened with water.
WARNING: Be careful when working around the Encoder strip, as the edges are very sharp and can cause injury.
Inspect the Y-belt for damage or excessive wear, and replace if necessary (refer to pg 8-40 of the Service Manual).
Following inspection/replacement of the Y-belt, turn the printer on and attempt to verify functionality. If the problem persists, continue with the remaining steps.
Turn the printer off and replace the
Carriage and
Trailing cable (refer to pages 8-78 and 8-40 of the Service Manual).
NOTE: When replacing the trailing
cable, use the stiffener that ships with the 1000 series trailing
cable. Remove the stiffener from the box and install on top of the HP Designjet 500/800 trailing cable with the concave side down.
Following replacement, turn the printer on and attempt to verify functionality. If problems persist continue with the remaining steps.
Turn the printer off and replace the Scan-Axis motor (refer to pages 8-29 of the Service Manual).
Following replacement, turn the printer on and verify functionality as instructed below.
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