Did this site save
(or help earn) you money?
Say thanks with a
small donation.
|
The
TWI Designjet Documents library presented here as a courtesy of
ComputerCareOnline.com
The owners of this website have no affiliation to Hewlett Packard nor do we
claim to represent HP
in any way shape or form.
Return
to TWI Documents Library Index Page
|
HP Designjet 5000 Series Printers - TWI: Green Tint Appearing on Prints
In this document:
KRS document number: BPP90137
Last Updated: 04-Dec-2002
Minimum skill level: 2
When printing a CMYK image or grayscale image, the image prints out with a greenish tone or cast. Use the steps below to determine the cause of the issue and replace the appropriate parts.
Parts required (part numbers are subject to change)
Part Description
| Models Numbers - C6090A/V, C6091A/V, C6095A/V, C6096A/V |
Line Sensor SVC (Required) |
C6090-60285 |
NOTE: If removal and installation instructions are needed for reference during any repairs performed, refer to the 5000 Series Service Manual available on the Partner Care Web site for review or download.
Troubleshooting steps
If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality by turning the printer on and printing internal test prints. If functionality is verified, no additional parts should be replaced.
- Turn the printer on.
- Using the Arrow keys on the front panel, scroll to the Printer Setup Options menu (printer Icon located on top right of the printer display) and press ENTER.
- Scroll to Internal RIP Settings and press ENTER.
- Scroll to Color calibration and press ENTER.
- Choose Yes and press ENTER (turning the Color calibration on).
- Have customer print an image that noticeably displays the problem.
- Following the printing of the image, repeat steps 2-5 and change Color calibration to No (turning the Color calibration off).
- Print the same image again.
- If both prints appear the same (green tint on both) the problem is most likely related to the software application. Troubleshoot as needed.
- If there is a noticeable difference between the two prints (green tint on one and not on the other) replace the Line Sensor (the Line Sensor is located on the Carriage assembly), refer to pg. 8-46 of the 5000 Series Service Manual.
- Following replacement, turn the printer on and perform a Scan-Axis, Service Station, and Accuracy calibration in the order listed (instructions below).
NOTE: The Scan-Axis calibration requires Line sensor Id values. The Id values are located on the side of the Line sensor assembly, on the right side of the carriage. If the label displaying the Id values is missing, use 00 as the Id value.
- Following successful calibrations, turn the printer off.
- Turn the printer on.
- Turn the Color calibration on following steps 2-5.
- Run a Color calibration (Utilities, Calibrations, Color Calibration).
- Verify functionality by successfully printing several internal prints.
Performing service tests, service utilities and service calibrations
- Turn the printer on.
- When the "READY" message is displayed on the front-panel, scroll to the Printer Setup Options icon and press ENTER.
- Using the Arrow keys, scroll to Utilities and press ENTER.
- Once inside the Utilities menu, press the Up Arrow key and the ENTER key simultaneously.
- Scroll to the necessary menu (Service Tests, Service Utilities, or Service Calibrations) and press ENTER.
- Once inside the appropriate menu, scroll to the needed test and press ENTER to start the test.
Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.
