Did this site save (or help earn) you money? Say thanks with a small donation.

The TWI Designjet Documents library presented here as a courtesy  of   ComputerCareOnline.com   The owners of this website have no affiliation to Hewlett Packard nor do we claim to represent HP in any way shape or form.    Return to TWI Documents Library Index Page

HP Designjet 5000 and 5500 Series Printers - TWI: System Error 0Fxxxx

Document number: BPP90162

Last Updated: 05-Mar-2003

Minimum skill level: 2

0Fxxxx system errors can be caused by corrupt print jobs, third-party RIPs, out-dated firmware, or a Left Scan Axis Positioning error. Follow the steps listed below to determine the actual cause of the error and to replace the necessary parts.

Part description	5000 series models - C6090A/V, C6091A/V, C6095A/V, C6096A/V	5500 series models - Q1251A/V, Q1252A/V, Q1253A/V, Q1254A/V
Lens Cover (Required)	C4704-60117	C4704-60117
Line Sensor (Required)	C6090-60285	Q1251-60074
Belt Tensioner Kit (Required)	C6090-60088	C6090-60088
Power Supply (Required)	C6090-60315	C6090-60315

NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the 5000 and 5500 Series Service Manual available on the HP Partner Care Web site for review or download.

If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality by turning the printer on and printing internal test prints. If functionality is verified, no additional parts should be replaced.

1. Turn the printer off using the main power switch located on the back of the printer.

2. Disconnect the data cable from the printer (network or parallel).

3. Turn the main power switch on.

4. Following initialization, attempt to verify functionality by printing internal test prints (Utilities, Test Print).

5. If no error appears, upgrade firmware; troubleshoot OS, customer file, data connection, and software program (internal printer functionality has been proven).

6. If the error appears, continue with the remaining steps.

7. Upgrade the firmware to the most current version and attempt to verify functionality.

8. If the problem persists following the upgrade, replace the lens cover (Printer Setup Options, Utilities, Replace Lens Cover).

9. Attempt to verify functionality. If problems persist, continue with the remaining steps.

10. Clean the mark encoder located on the drive roller (using a lint-free cloth lightly dampened with water). If the mark encoder (left side of drive roller) is not visible, follow the instructions below:

    1. Highlight the Printer Setup Options icon and press ENTER.

    2. Scroll to Utilities and press ENTER.

    3. Scroll to CleanPlaten and press ENTER.

    4. Select Manual and press ENTER.

    5. Press the Up Arrow key to move the drive roller until the mark encoder is visible.

    6. Clean as needed.

11. Attempt to verify functionality.

12. If the problem persists, ensure the line sensor on the carriage is lighting up in the correct position over the mark encoder. If the carriage (line sensor) is not lighting up when above the mark encoder, clean the encoder strip.

    WARNING: Do not instruct customer to clean the encoder strip as it is very sharp and can cause injury.

13. Attempt to verify functionality.

14. If the error continues, check the tensioner for damage and replace if necessary (refer to pages 8-42 of the service manual).

    WARNING: To prevent possible injury, always remove the power cable from the back of the printer before connecting or disconnecting any internal printer cables or performing any repairs.

15. If the problem persists, replace the line sensor (located on the carriage assembly).

16. Following replacement, turn the printer on and allow printer to complete initialization.

17. Enter the Service Calibration menu as instructed below.

18. Perform the Scan-Axis, Service Station, and Carriage Height calibrations.

19. Following the calibrations, turn the printer off, then on, and verify printer functionality.

20. If the problem persists, replace the power supply unit (refer to pages 8-88 of the service manual).

21. Turn the printer on and verify functionality.

1. Turn the printer on.

2. When the READY message is displayed on the front-panel, scroll to the Printer Setup Options icon and press ENTER.

3. Using the Arrow keys, scroll to Utilities and press ENTER.

4. Once inside the Utilities menu, press the Up Arrow key and the ENTER key simultaneously.

5. Scroll to the necessary menu (Service Tests, Service Utilities, or Service Calibrations) and press ENTER.

6. Once inside the appropriate menu, scroll to the needed test and press ENTER to start the test.

	Web computercareonline.com