HP Designjet cc800ps, 815mfp and 4200 Scanner - TWI: System Error 08-208 problem with the operator panel

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HP Designjet cc800ps, 815mfp and 4200 Scanner - TWI: System Error 08-208

In this document:

	Contact center agents (troubleshooting to be performed with customer)
	Parts required (part numbers are subject to change)
	CE instructions

Document number: BPP90179

Last Updated: 03-Jul-2003

Minimum skill level: 2

A problem with the operator panel has been detected, and is displayed as system error 08-208 on the touch-screen monitor, or by the following scanner LED light sequence on the scanners front panel:

Diagnostic = Flashing
Wait = Off
Ready = Off

Figure 1: Scanner front-panel LED's

example

1- Diagnostic LED
2- Wait LED
3- Ready LED

Possible causes include a faulty, or poorly connected operator panel. Follow the steps listed below to determine the actual cause of the failure and to replace the appropriate parts.

NOTE: The operator panel is part of the right cover. If the operator panel is faulty, replace the right cover.

Contact center agents (troubleshooting to be performed with customer)

The steps below are designed to achieve remote resolution of the issue. If the troubleshooting steps below appear to resolve the issue, attempt to verify scanner functionality. If the issue persists following the steps below, generate a CSO for service.

Turn the scanner and touch-screen monitor off.
Allow 30 seconds and turn the scanner and touch-screen back on.
If the error reappears, generate a CSO for service (send all required parts as listed below).

Parts required (part numbers are subject to change)

Part description

HP Designjet cc800ps

HP Designjet 815 MFP and 4200 scanner

Right cover (Required)

Q1261-60005

Q1278-60005

Part description	HP Designjet cc800ps	HP Designjet 815 MFP and 4200 scanner
Right cover (Required)	Q1261-60005	Q1278-60005

NOTE: If removal and installation instructions are needed for reference during any repairs performed, refer to the Service Manual available on the HP Partner Care Web site (http://partner.americas.hp.com/) for review or download.

CE instructions

If any of the troubleshooting steps (including part replacement) listed below solve the problem, attempt to verify functionality. If functionality is verified, no additional parts should be replaced.

Turn the scanner and touch-screen monitor off.
Remove the top cover (refer to pages 4-4 of the Service Manual).
Verify the operator panel cable is connected correctly to the main electronics board. If a poor cable connection is found, re-connect the cable, turn the scanner and monitor back on and attempt to verify functionality.
If the problem persists, replace the right cover (refer to pages 4-8 of the Service Manual).
Following replacement, verify functionality.

Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.