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HP Designjet 5500 Series Printers - TWI: System Error 1F500XX

	Contact center agents (troubleshooting to be performed with customer)
	Parts required (part numbers are subject to change)
	CE instructions
	Performing service tests, service utilities and service calibrations
	Backup EEROM service utility

Document number: BPP90196

Last updated: 05-Sept-2003

Minimum skill level: 2

The printer has detected a problem with the Hard Disk Drive (HDD), or the Main PCA. Indirect causes can include memory, the Boot ROM DIMM or the HP Jetdirect EIO card. Internal printer hardware that may cause these problems are the HDD, the Power Supply Unit (PSU) or the Main PCA. Follow the steps listed below to determine the actual cause of the problem and fix or replace the necessary parts.

Contact center agents (troubleshooting to be performed with customer)

The steps below are designed to achieve remote resolution of the issue. If the troubleshooting steps below appear to resolve the issue, attempt to verify printer functionality by printing several internal prints. If the issue persists following the steps below, generate a CSO for service.

1. Turn the printer off, using the main power switch located on the back of the printer.
2. After 10-15 seconds, turn the main power switch on.
3. If no error appears, attempt to verify printer functionality.
4. If the error re-appears, continue with the remaining steps.
5. Turn the printer off.
6. Remove and reseat all memory and the BOOT ROM DIMM (leave the rear access cover open to check LED status in Step 8).

NOTE: Ensure that HP supported memory is being used.

7. Turn the printer on. If no error appears, verify functionality.
8. If the problem persists, check the LED's on the Main PCA (green and orange). If both LEDs are off (with the printer turned on) the PSU is defective. Generate a CSO for service and include all required parts as listed below.
9. If the LEDs are on, turn the printer off and continue with the remaining steps.
10. Remove the BOOT ROM DIMM and replace with the new DIMM.

NOTE: If a new BOOT ROM DIMM is not available during troubleshooting, keep the original DIMM in the printer and continue with Step 12.

11. Turn the printer on; if no error appears verify printer functionality.
12. If the error re-appears, turn the printer off and re-install the original DIMM.
13. Remove and reseat the HP Jetdirect card.
14. Turn the printer on; if no error appears, verify functionality.
15. If the error re-appears, turn the printer off.
16. Remove the HP Jetdirect card and install it into the other available EIO slot.
17. Turn the printer on.
18. If no error appears, note that one EIO slot on the Main PCA is defective and will require a Main PCA replacement.

NOTE: If the printer is covered by warranty or contract, schedule service to replace the Main PCA and the HDD Controller. If there is no warranty or contract coverage, the customer may schedule service at their convenience.

19. If the error appears with the EIO card in both slots, turn the printer off and remove the EIO card altogether.
20. Turn the printer on.
21. If the problem does not occur with the EIO card removed, verify printer functionality and replace the EIO card.

NOTE: If the EIO card is proven faulty do not create an on-site service call; send a new Jetdirect EIO card (J6057-61001).

22. If the problem persists, turn the printer off and re-install the EIO card back into the original slot.
23. Generate a CSO for service and include all required parts as listed below.

Parts required (part numbers are subject to change)

Part description	Models - Q1251A/V, Q1253A/V	Models - Q1252A/V, Q1254A/V
BOOT ROM DIMM (Required)	Q1251-60066	Q1252-60003
Hard Disk Drive (Required)	Q1251-60067 (40GB)	Q1252-60004 (40GB)
Power Supply Unit (Required)	C6090-60315	C6090-60315
HDD Controller (Required)	C6090-60318	C6090-60318
Main PCA (Required)	Q1251-60030	Q1251-60030

NOTE: If removal and installation instructions are needed for reference during any repairs performed, refer to the HP Designjet 5000 and 5500 Series Service Manual available on the Partner Care website (http://partner.americas.hp.com/) for review or download.

CE instructions

If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality before continuing with the remaining steps. Verify functionality by turning the printer on and successfully printing internal test prints. If functionality is verified, no additional parts should be replaced.

1. Turn the printer off using the main power switch on the printers rear panel.
2. Check and re-seat the Hard Disk Drive (HDD) cables.

NOTE: Verify that the flat cable connector is clipped correctly.

3. Turn the printer on.
4. If there is no error, verify functionality.
5. If the error continues, replace the HDD (refer to pg. 8-72 of the service manual). Following replacement, perform a Backup EEROM service utility (instructions listed below) and attempt to verify functionality.
6. If the error continues, leave the printer on and open the small Main PCA cover on the back of the printer (DIMM and Memory access cover).
7. Check the LEDs (orange and green) on the Main PCA.
8. If the LED's are not on, replace the PSU (refer to pg. 8-83 of the service manual). Following replacement, attempt to verify functionality.
9. If the problem persists and/or both LED's are on, replace the Main PCA and the HDD Controller (refer to pg. 8-79 of the service manual).
10. Following replacement, perform a Backup EEROM (instructions below).

NOTE: If the HDD and the Main PCA are replaced at the same time, all service calibrations and the EEROM setup service utility must be performed.

11. Verify printer functionality.

Performing service tests, service utilities and service calibrations

1. Turn the printer on.
2. When the "READY" message is displayed on the front-panel, scroll to the Printer Setup Options icon and press ENTER.
3. Using the Arrow keys, scroll to Utilities and press ENTER.
4. Once inside the Utilities menu, press the Up Arrow key and the ENTER key simultaneously.
5. Scroll to the necessary menu (Service Tests, Service Utilities, or Service Calibrations) and press ENTER.
6. Once inside the appropriate menu, scroll to the needed test and press ENTER to start the test.

Backup EEROM service utility

1. Turn the printer on.
2. When the "READY" message is displayed on the front panel, scroll to the Printer Setup Options icon and press the ENTER key.
3. Using the Arrow keys, scroll to Utilities and press ENTER.
4. Press the Up Arrow key and the ENTER key simultaneously.
5. Select Service Utilities and press ENTER.
6. Scroll to 1.6 Backup EEROM and press ENTER.
7. Select the part replaced (Main PCA) and press ENTER.
8. A message confirming the selection will appear, press ENTER to confirm (if the wrong part is selected, press BACK to cancel).
9. The printer will perform the backup and display the message, "Backup performed correctly."
10. Press the BACK key to return to the previous menu.
11. Press the BACK key again to return to the Service Utilities menu.
12. Turn the printer off then on and verify functionality.

Copyright Hewlett-Packard Co. 2002
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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