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HP Designjet 5500 Series Printers - Eaglejet TWI: System Error 0B0006
In this document:
KRS document number: BPP90199
Last Updated: 05-Dec-2002
Minimum skill level: 2
The printer has detected that the trailing cable has been incorrectly connected or damaged. Follow the steps listed below to determine the actual cause of the error and to replace the necessary parts.
Parts required (part numbers are subject to change)
Part description |
5500 Series Eaglejet |
Trailing cable kit (Required) |
C6090-60060 (42-inch) |
Main PCA (Required) |
Q1251-60030 |
NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the 5000 and 5500 Series Service Manual available on the Partner Care Web site for review or download.
Troubleshooting steps
If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality by turning the printer on and printing internal test prints. If functionality is verified, no additional parts should be replaced.
- Turn the printer off, using the main power switch located on the back of the printer.
- After 10-15 seconds, turn the main power switch on.
- If no error appears, attempt to verify printer functionality.
- If the error re-appears, continue with the remaining steps.
- Turn the printer off, disconnect and reconnect the trailing cable at both ends.
WARNING: To prevent possible injury, always remove the power cable from the back of the printer before connecting/disconnecting any internal printer cables or performing any repairs.
- Turn the printer on.
- If no error appears, attempt to verify printer functionality.
- If the error re-appears or problems persist, turn the printer off and replace the trailing cable (refer to pages 8-36 of the Service Manual).
- Following replacement, turn the printer on and attempt to verify functionality.
- If the error continues, turn the printer off, remove the power cable and replace the Electronics Module (refer to pages 8-97 of the Service Manual).
- Following replacement, turn the printer on and perform all Service Calibrations and the EEROM Setup Service Utility (instructions below).
- After performing the Service Calibrations and the EEROM Setup, run the Backup EEROM Service Utility (instructions below).
- Turn the printer off then on and verify functionality.
Performing service tests, service utilities, and service calibrations
- Turn the printer on.
- When the READY message is displayed on the front-panel, scroll to the Printer Setup Options icon and press ENTER.
- Using the Arrow keys, scroll to Utilities and press ENTER.
- Once inside the Utilities menu, press the Up Arrow key and the ENTER key simultaneously.
- Scroll to the necessary menu (Service Tests, Service Utilities, or Service Calibrations) and press ENTER.
- Once inside the appropriate menu, scroll to the needed test and press ENTER to start the test.
Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.
