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The
TWI Designjet Documents library presented here as a courtesy of
ComputerCareOnline.com |
Noise may occur for a variety of reasons, not all of which indicate a hardware problem. Some possible causes are unsupported media, media of an unusual width, overdrive assembly bushings, damaged spindle, or damaged entry roller. Follow the steps listed below to determine the actual cause of the error and to replace the necessary parts.
Part description | HP Designjet 5500 series Eaglejet |
---|---|
Synthetic oil (Required) |
|
Center platen assembly (Required) |
C6090-60080 (42-inch) |
Entry roller (Required) |
C6090-60077 |
Spindle (Required) |
C6090-60074 (42-inch) |
NOTE: If removal and installation instructions are needed for reference during any repairs performed, refer to the HP Designjet 5000 and 5500 Series Service Manual available on the HP Partner Care Web site for review or download.
If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality before continuing with the remaining steps. Verify functionality by turning the printer on and successfully printing internal test prints. If functionality is verified, no additional parts should be replaced.
NOTE: If the left edge of the media is partially covering a vacuum hole, the vacuum may cause a "whistling" noise, or may cause the media to "chatter." The noises are due to irregular width media being used. To solve the noise, HP recommends using supported HP media.
NOTE: The next step requires synthetic oil to lubricate the center platen. The printer is shipped with a User Maintenance kit that contains the oil necessary to complete the lubrication.
NOTE: The printer is shipped with a User Maintenance kit that contains the synthetic oil necessary to complete the lubrication. Lubricate the center platen with customer prior sending onsite service.
CAUTION: Do not exceed 10 drops per hole or put the oil into any or other holes. Excessive oil can potentially damage the overdrive or cause damage to other components.
Figure 1: Location of holes on the center platen that require lubrication (HP Designjet 1000 series printer pictured)
NOTE: Full width media must be used to perform the Scan-Axis test. If the printer is 60-inch model and no full-width media is available, cut 36-inch media at a length of 60 inches to create a 60 x 36-inch sheet of media.
Copyright Hewlett-Packard Co. 2002
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.